SAP CRM Training

About Sappractices :

Headquarted in phoenix Arizona, USA,and its Marketing presence at Chennai, India.Sappractices was founded with a vision in providing simplified Solutions for complex Global Business SAP training requirements. We are a Global “Next Generation” SAP corporate Training,Support and Consulting,Company working to Define, Design and Deliver world class SAP technology training enabled business solutions.Sappractices provides comprehensive solutions which can satisfy all the corporate training needs.


Why we are unique?

Sappractices offers customized SAP training based on changing demands of SAP industry.Our SAP Certified experts are real time working professionals having multiple domain implementation experience.They have worked on almost all the verticals and add on technologies.They have an experience in handling the critical issues.Our Training model not only focus on key technologies,it also brings the knowledge feeding on other related technologies,based on the job market.

Sappractices registered freelance SAP Consultants-Globally

USA : 15750
UK : 21000
Canada: 5000
India : 1,00000
Middle East : 15,000

Services:

1.SAP Corporate Training
2.SAP Training For Individuals
3.SAP Support (Administration(Basis),Technical,Functional, and End User)


SAP CRM Course Objectives Total Hours – 50hrs

SAP CRM enables clients to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service. The SAP CRM course we offer will cover the complete SAP CRM module to certification level, allowin the student to implement, update, troubleshoot and maintain high capability SAP CRM systems across a range of business sizes. SAP’s growth in the SME market makes this an ideal time to learn SAP CRM and improve your company’s customer relationship management.


SAP MM Implementation Configuration Points

* CRM basic data
* Business partner
* Organizational model
* Product master
* Customizing settings for each object
* CRM business transactions
* Overview of generic functions in business transactions
* Activity management
* Customizing for these objects
* Process control and determination
* Partner determination
* Actions
* Overview of pricing in CRM
* CRM billing
* Basics concepts of CRM middleware
* Introduction in People-centric CRM (PC UI)


SAP CRM Course Content

Overview of the CRM Solution

* Fundamentals and architecture of SAP CRM

SAP CRM Marketing

SAP CRM Web Channel (E-Commerce)

SAP CRM Partner Channel Management

SAP CRM Sales

SAP CRM Interaction Center

SAP CRM Service

SAP CRM Field Applications

SAP CRM Analytics

Implementation & operation of SAP CRM

CRM Customizing Fundamentals

* CRM basic data
* Business partner
* Organizational model
* Product master
* Customizing settings for each object
* CRM business transactions
* Overview of generic functions in business transactions
* Activity management
* Customizing for these objects
* Process control and determination
* Partner determination
* Actions
* Overview of pricing in CRM
* CRM billing
* Basics concepts of CRM middleware
* Introduction in People-centric CRM (PC UI)

CRM Middleware

* Introduction to the CRM architecture and CRM Middleware
* Connecting an SAP back-end system to an SAP CRM system:
* CRM Middleware / Administration Console
* Messaging BDoc
* Initial load / delta load / request load
* Data flow, configuration and monitoring
* Connecting an external system using the XIF adapter
* Business Warehouse adapter
* Groupware adapter

SAP CRM User Interface

* SAP CRM User Interface Overview
* UI Concept
* Business Roles
* Navigation Bar Customizing and Transaction Launcher
* Architecture
* UI Configuration
* Easy Enhancement Workbench and Application Enhancement Tool
* Component Enhancement Concept
* Skin Configuration


Feel free to contact us for Corporate Trainings and Training for individuals.

Contact us:

Sappractices
Email : sappractices@gmail.com
skype : sappractices
Web : http://www.sappractices.com
Phone : +91 9710018997